A little help.
Developed by Mercer Puzzle Co.
Contact
Published by Mercer Puzzle Co., LLC. For support or privacy requests, email pocketeureka@mercerpuzzle.com.
Progress and updates
Your puzzles are saved on this device. Pause or return home to continue later. Do not delete the app, remove its Home Screen icon, or clear website storage to troubleshoot an update: this can remove your progress. The website checks for updates when reopened online. Settings > Game updates can check again. The installed iPhone app updates through its distribution channel.
Plus and purchases
Plus removes post-game library ads and includes Continuous Play and immediate daily difficulty access. Daily Cards and all daily library games are free; Daily Cards have no ads. In the App Store version, use Plus > Restore purchases to recover an active subscription on the same Apple account. Manage or cancel a subscription in Apple's subscription settings. Deleting the app or an online profile does not cancel a subscription.
Leaderboard and shared data
Online rankings are optional. Join before beginning a new daily puzzle to rank. First unassisted daily attempts are eligible; practice, retries, and offline starts remain local. Delete your online profile in the Leaderboard menu. Usage sharing is separate: use Settings to turn it off or delete shared usage data.
Daily puzzles
Everyone receives the same daily edition. The daily rollover uses midnight in America/New_York, including daylight-saving changes. Reconnect to pick up the newest edition. Downloaded Daily Cards remain playable offline. Starting each free library puzzle requires a connection to Pocket Eureka. Plus and Full Beta Access can play downloaded library puzzles offline while their access is active. If a connection drops during a puzzle, play and saving continue; the next free library puzzle checks again.
When reporting a problem
Include the game, difficulty, date, device model, iOS version, and the build shown in Settings. A screenshot helps. Never send your Apple password, payment details, private access code, or profile token.